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Cook Travel Inc Arrow Learn More: Questions & Answers

1. Which airlines do you work with?
We work with over 220 airlines worldwide. We have consolidator and net air contracts with over 70 airlines.

2. Are your tickets Changeable & Refundable?
Most tickets are changeable & some are refundable with a fee. Please call and speak with one of our Agents for information about applicable fees and taxes for an itinerary booked through Planetamex.
3. How can I make changes and cancellations?
To make any changes or cancellations during regular business hours, please call 1-800 435 8776 and speak to one of our in-office Agents .

Alternatively, you can send a message to our Customer Service Department. Your concern(s) will be addressed within 24 Hrs.

4. Can the I accrue miles and get upgrades?
Most tickets accrue miles and, based upon the type of fare purchased, can qualify for upgrades.

5. What does Price Match Policy mean?
In its efforts to provide its clients with low international net fares, Planetamex offers to match or beat any other price. If you have received a cheaper legal fare quote from another consolidator, Planetamex will either match the fare or give a lower fare. Clients simply need to provide one of our Travel Consultants with the name of the consolidator and the quoted fare; this information can be given over the phone or email. After verifying the fare, our Travel Consultants will be able to quote you the same or, in most cases, a lower fare.

6. How long have you been in business?
Planetamex has been in business since November of 1974.
Our main office is at 108 West 81st Street, New York City

7. What are your hours of operation?
Phone Reservations, Inquiries, and Customer Support:
Weekdays 9:00 AM - 6:30 PM EST
Weekends E-mail only

Weekdays 9:00 AM - 5:00 PM EST

Travel Services Weekdays 9:00 AM- 6:00 PM EST
Saturday Afternoons (please call ahead to ensure that your needs will be met)

Reservations can be checked by simply calling in our reservations department. 800 435 8776 or by email to blake@planetamex.com

8. What forms of payments do you accept?
We accept all major credit cards. Payments can be made by agency checks as well although clients must allow at least 10 business days for the check to clear and payment to be approved. Due to fluctuations in seating prices and availability, quotes are not guaranteed unless tickets are paid for within the secured pricing window specified by your booking agent.

Have a question that wasn't answered above?  Write us!  Or, call 1-800-435-8776 and ask one of our agents! Also known as Planetarium American Ticket Exchange (Planet Amex)


Planetamex/ Cook Travel
108 W. 81st St.
New York, NY 10024
p. 800.435.8776
f. 212.595.0021
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